Call our reservations team on 01900 65772 – Best rates always guaranteed direct

The hotel management would like to make you aware there is a terms and conditions policy in place, please see the details set out below.

Sleeping – Terms and Conditions

All bookings and reservation whether made by telephone, fax, website, Internet, in person or in writing are subject to the following terms and conditions, and cancellation policy.

  • Bookings will only be accepted with full guest’s details, names, address, day time and evening telephone numbers, arrival and departure dates and confirmed method of payment.
  • Booking will be confirmed upon receipt by the Washington Central Hotel/ Sleepwell Inn (WCH/SI).
  • Confirmation will be sent by WCH/SI along with a booking reference number.
  • Authorisation of your credit card is taken upon arrival. We accept Visa and Master Card credit cards. We do not accept Amex and Diners Club credit cards.  Payment can be made by cash, but you must provide the WCH/ SI with a credit card for payment of additional hotel services and for security of the room.  Please note all business debit and credit cards will be charged a 3% handling fee.
  • The WCH/SI are both strictly non-smoking environments, and guests found to be smoking in their room will be subject to a £150.00 deep clean charge.
  • Check in is available after 15.00 and check out time is 11.00.
  • The guest shall not authorise or permit any other person(s) to enter or stay in their booked accommodation without prior approval from the WCH/SI. Failure to inform the WCH/SI will incur an additional night’s accommodation charge.
  • The WCH/SI shall not be liable to the guest for any loss or damage, direct or indirect, to his property, or person however caused arising from the stay (other than any personal injury caused to the guest arising directly from the negligence of the company).

  • Bookings made via our online booking engine will be confirmed upon receipt of your deposit which equals to the amount of the first nights’ accommodation. The deposit is non refundable in the event of a cancellation.

 Sleeping – Cancellation policy

  • All cancellations must be in writing by fax or email. Any verbal/telephone cancellations must be supported by confirmation of the cancellation in writing.
  • Bookings cancelled before 12 noon 24 hours prior to arrival are non chargeable. I.e. A booking for 2nd May cancelled prior to 12 noon on 1st May is non chargeable.
  • Cancellations received after 12 noon on day prior to arrival up until 12 noon on day of arrival will be charged as follows:

     Washington Central Hotel                        Sleepwell Inn

     Standard Single £50.00                             Standard Single £35.00

     Double For Sole £55.00                             Twin/ Double £45.00

     Deluxe Double for Sole £60.00                Triple/ Family £65.00

     Standard Twin/Double £70.00

     Deluxe Twin/Double £90.00

I.e. Booking for 2nd May cancelled at 2.00pm on 1st May incurs the relevant cancellation charge as specified above.

Cancellations received after 12noon on the day of arrival will be regarded as non arrivals and charged at the full rate for the room booked.

I.e. Booking for the 2nd May cancelled at on 2nd May the cancellation charge will be the full room rate for 1 night for that reservation.

Rates and available accommodation are subject to change during promotional periods.

The above policy must be adhered to; failure to put the cancellation in writing will incur a charge for the full rate of the room booked. We would take this opportunity to thank you for your continued business with us.

Wedding and Events – Terms and Conditions

  • Once original enquiry has been made please phone to make an appointment to view the hotels facilities. This will give us the opportunity to check your preferred date and answer any initial questions. A provisional enquiry will only be held for 4 weeks.
  • The selected date would then require confirmation. This will be secured upon receipt of a deposit of £500.00 inc. VAT for each function, and completion of the Wedding confirmation form.
  • In the unlikely event of a cancellation, for whatever reason or circumstance, deposits are non-refundable.

  • Please note all business debit and credit cards will be charged a 3% handling fee.
  • Cancellation

       12 months prior to the Wedding date, 50% of the total cost will be incurred.

        3 months prior to the Wedding date, 100% of the total cost will be incurred,payable within 7 days
       from date of letter confirming cancellation.

Note: – It is highly advisable to take out an Insurance Policy to cover any unlikely eventuality.

  • The menu, final arrangements and approximate numbers attending will be finalised by appointment with the hotels Wedding co-ordinator one month prior to the function – we will call you to arrange a mutually convenient date for this meeting.
  • Final numbers must be notified to the Wedding co-ordinator 7 days prior to the function. This confirmed final number will be the minimum charged.
  • Full and final payment must be made 3 days before the event. Any additional expenses incurred on the day, will be invoiced for payment within 7 days of the reception.
  • The room hire charge for Civil Weddings is £250.00 regardless of which room is used. (As long as a reception or wedding evening is held in the hotel.)
  • Private bar hire is available at a rate of £50.00 for 1-50 guests, £100.00 for 50-100 guests and £150.00 for upwards of 100 guests.
  • These conditions supersede all previous booking conditions dated after April 2016.

Christmas and New Year – Terms and Conditions

  • All Party Night events are subject to demand exceeding the minimum numbers required to proceed with a successful event, if not alternative dates with availability may be offered. We reserve the right to split larger parties into smaller groups or smaller parties to be joined with other groups, the table plan for the night will be decided by the hotel, dependant on final number for each function.

  • Please note all business debit and credit cards will be charged a 3% handling fee.
  • A non-refundable deposit is required for all bookings in December and is due within 10 days of your booking being made in order to guarantee your reservation. Nonrefundable deposits are:
    • £5 per person for bookings in the Central Bistro or Bar
    • £10 per person for bookings at any party nights
    • £15 per person for Christmas Day and New Years Eve

  • All bookings must be accompanied by a completed booking form.
  • The final balance is due 14 days prior to your event. Cancellations for whatever reason after the final balance is paid are non-refundable.
  • All bookings are subject to availability.
  • If you have any special dietary needs, please let us know 3 days in advance of your booking. Some of our dishes may contain nuts, therefore, please highlight any allergies to the hotel prior to the event.
  • For parties of 4 or more people where a food choice, a pre-order of food is required 5 working days prior to the date of your booking.

Updated February 2018